M-F 9-7 | Sat 9-5 | Sun 12-5
Bamboo stalks stand to encourage clients to ask spa questions about proper spa etiquette.

Spa Questions

We've compiled a list of frequently asked questions about our spa. If you have further questions, give us a call or send an email.

General Spa Questions

Do I need to schedule a spa appointment in advance?

We encourage you to schedule spa services as soon as you know the services you would like to schedule. Group Bookings should be scheduled with advance notice.

Weekends are the busiest times at our spa, thus we recommend scheduling services Friday through Sunday at least a week in advance. Services scheduled Monday through Thursday can often be arranged the same week and sometimes even the same day. For last minute booking, it is best to call the front desk for availability.

Our spa menu is extensive and some services, such as our unique spa treatments from Around the World and Alternative Massage Therapy, require specialized training of our massage therapists. If you are considering scheduling one of these services, advance notice is recommended.

Can I book a spa appointment online?

Our front desk is specially trained in scheduling spa appointments, thus we do not offer online booking. If you prefer, you may initiate your spa booking request by email or call directly to schedule your appointment.

What is your Cancellation Policy?

We require a 24-hour notice to cancel or reschedule all appointments. This includes any changes to the time or services.

Do you offer parking at the spa?

We do! We have complimentary parking directly behind our building. It is a 20-space lot and can be accessed from Pinckney Street. Just look for the big red barn and our sign “Earthling Day Spa.” Please keep in mind, our parking is only available while you are in spa services or shopping in our spa boutique to ensure parking is available for all of our clients.

Do I need to bring my Earthling Gift Certificate at the time of my service?

We request that you bring your gift certificate with you at the time of service. However, should you lose your gift certificate or forget to bring it, we do keep a record of every gift certificate purchased.

Do you keep track of the service providers I've seen?

Yes. Upon request, we can check your spa service history to see which service providers you saw in the past. Love the massage therapist you saw the last time you were at Earthling? Let us know and you can request to schedule with them again!

How many services can you accommodate at the same time?

Earthling is one of the largest day spas in Charleston SC - perfect for bridal parties, corporate retreats, or a full spa day package for a special occasion. We have nine treatment rooms as well as a small nail salon for manicures and pedicures.

Four of our treatment rooms can be used for facials, body treatments or massage, and five of our rooms are set up for body treatments and massage only. So, we can schedule up to four facials and five massages at the same time, or nine massages at the same time, or a combination thereof.

As far as nail services, we have two pedicure chairs and one manicure table. We can provide two pedicures simultaneously, but all manicures are scheduled one at a time.

Can I bring in refreshments?

We will be happy to serve light refreshments should you choose to bring them to the spa. Anything you bring in will typically be served in our relaxation area, so please be mindful of the sound of your voice as there are other spa services in session. We ask that you keep all refreshments simple since space is limited.

Is there a deposit placed on my credit card when I schedule?

At Earthling Day Spa we require a credit card to reserve the appointment time to ensure our 24-hour cancellation policy. This is to reserve the time unless you’d like us to run the card on the day or service, or before the service as a way to prepay. There will be no charge to the card unless you cancel within our 24-hour policy, or do not show up to your appointment.

What should I wear to my spa appointment?

We offer a robe and slippers service prior to your spa service, so you can arrive in any apparel that you’d like. The only exception to this is for our Thai Massage for which we ask that you wear comfortable, stretchy clothing, as this massage integrates stretching.

Do you have a Sauna or Steam room?

We do not have a sauna or steam room, however we do have locker areas with showers and full amenities (shampoo, conditioner, body wash, hair dryers, etc.) When you come into the spa you will be offered a robe and slippers and shown to our locker area to change. Our relaxation area is centered around a peaceful fountain. Relax here with a cup of tea before your spa services.

Do you offer hair cut/style services?

We do not offer any hair styling services at Earthling Day Spa.

Massage Questions

Can I choose what massage I would like on the day of my service?

While you are able to specify pressure to your massage therapist at the time of your massage, we must know the specific type of massage at the time of booking. This ensures the proper set-up for your treatment and that you are scheduled with the best massage therapist for your needs.

Do you offer couples massage?

At Earthling Day Spa, we offer a Massage for Two. When you arrive at the spa, you will change into a robe and slippers and enjoy the spa together in our fountain relaxation area. You and your guest will start and end services at the same time, but the services are in separate rooms. We find that this creates a more relaxing spa experience.

Pilates Studio Questions

Are there any recurring Pilates classes I can sign up for?

Currently, all Pilates classes are scheduled by appointment. We offer private and duet session as well as a private mat class upon request. 

For a group of four or more, we can schedule a private group mat class for you and your friends. It’s a great option for a group activity prior to spa services!

© 2019 Earthling Day Spa and Pilates Studio
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